Question 1

Can I send valuables too?

Accepted Answer

Yes, within the sums insured and only if you declare the full value: standard items up to €10,000, electronics up to €1,000 per device, art and antiques up to €500 per piece and €2,500 per transport, bikes and e-mobility up to €2,500, documents and data media up to €500. Precious metals, jewellery, cash and securities, weapons, tobacco, dangerous goods and temperature-controlled goods cannot be insured.

Question 2

What happens if I have to cancel my transport?

Accepted Answer

If the driver cancels, you get everything back. If you cancel more than 24 hours in advance, we refund the transport price without the service fee; within 24 hours, half of it. After pickup, cancellation is no longer possible.

Question 3

How do I report damage?

Accepted Answer

Report the damage as soon as possible using our broker's online claim form. SCHUNCK then settles the case with the insurer Provinzial. Have this ready: your booking number photos of the damage the declared value of the goods, ideally with a receipt Your driver takes the pickup and handover photos in the app; they count as evidence of the condition of your item. Keep the damaged item and its packaging until the case is settled. Questions? Write to us at support@muvn.de.

Question 4

What happens to my data?

Accepted Answer

How we handle your data is set out in our privacy policy.

Deine Gegenstände fahren versichert.

Das ist bei MUVN Protect versichert.

Gebrauchte oder ausgepackte Gegenstände

Neue, originalverpackte Gegenstände

Versicherungssummen nach Art des Gegenstands

Nicht versichert

Nicht versicherbar

Im Schadensfall

Unterlagen zu MUVN Protect

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